Japanese-Speaking Customer Service Executive - Premium Travel Support

Join Atain as a Japanese-Speaking Customer Service Executive in the heart of Bali and become the voice of exceptional travel experiences. In this dynamic role, you will serve as the primary point of contact for Japanese-speaking clients, providing world-class support and ensuring seamless travel experiences for our valued guests. With a focus on premium travel services, you will leverage your fluency in Japanese to build strong relationships, resolve issues, and exceed customer expectations.

At Atain, we are dedicated to delivering unparalleled service and creating memorable journeys for our clients. Located in the vibrant city of Badung, Bali, our team is committed to excellence and innovation. As a Japanese-Speaking Customer Service Executive, you will be part of a collaborative environment where your contributions will directly impact the success of our clients' travel experiences.

In this role, you will handle a variety of tasks, including booking accommodations, arranging transportation, and coordinating tours. You will also provide personalized assistance to ensure that every aspect of your clients' travel plans is perfect. With a passion for travel and a commitment to customer satisfaction, you will play a crucial role in making our clients' dreams a reality.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to Japanese-speaking clients, ensuring their travel needs are met with the highest level of professionalism and attention to detail.
• Assist clients with booking accommodations, flights, and transportation, utilizing tools such as Booking.com, Expedia, and local travel agencies.
• Coordinate tours and activities, ensuring a seamless and enjoyable experience for our clients.
• Resolve customer inquiries and complaints promptly and effectively, maintaining a positive and professional demeanor.
• Utilize CRM systems such as Salesforce or HubSpot to manage client interactions and track service requests.
• Collaborate with internal teams, including sales, marketing, and operations, to ensure a cohesive and integrated travel experience.
• Maintain accurate and up-to-date records of client interactions and service requests.
• Stay informed about travel trends, destinations, and industry best practices to provide valuable insights and recommendations to clients.

🎓 Kualifikasi & Syarat

• Fluency in Japanese language, both written and spoken, with a minimum of JLPT N2 certification.
• Proven experience in customer service, preferably in the travel industry, with a minimum of 2 years of relevant experience.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Excellent organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Proficiency in using CRM systems, such as Salesforce or HubSpot, and other relevant travel booking tools.
• Knowledge of Bali and its attractions, including local customs and cultural norms.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for travel and a commitment to delivering exceptional customer service.

🛠️ Keahlian

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