Front Office Associate - Hospitality & Tourism

Join our dynamic team in the heart of Bali and become the face of exceptional hospitality! As a Front Office Associate, you will play a pivotal role in creating unforgettable guest experiences in one of the world's most sought-after destinations. Your warm smile, professional demeanor, and exceptional customer service skills will be the cornerstone of our guest interactions.

At Private Advertiser in Badung, Bali, we are committed to delivering world-class hospitality. As a Front Office Associate, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. You will handle check-ins and check-outs, manage reservations, and provide information about local attractions and services. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating positive guest experiences.

We offer a competitive salary of Rp 3,160,000 - Rp 4,190,000 per month, along with a range of benefits including health insurance, performance bonuses, and opportunities for career growth. Join us and be part of a team that values your contributions and helps you grow professionally.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Handle check-ins and check-outs efficiently using our property management system (PMS).
• Manage reservations and bookings, including confirmations, cancellations, and modifications.
• Provide information about local attractions, dining options, and other services available to guests.
• Coordinate with housekeeping and other departments to ensure guest rooms are ready for check-in.
• Resolve guest complaints and concerns promptly and professionally.
• Maintain accurate records of guest information and transactions.
• Promote our property and services to guests and potential visitors.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in front office, hospitality, or customer service roles.
• Proficient in using property management systems (PMS) such as Opera, SUN, or similar.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluent in English and Bahasa Indonesia.
• Ability to work in a fast-paced environment with a positive attitude.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Must be available to work full-time, including weekends and holidays.

🛠️ Keahlian

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