Customer Relations Officer (CRO) - Makassar

Join Lippo Karawaci, one of Indonesia’s leading property and lifestyle companies, as a Customer Relations Officer (CRO) in Makassar, Sulawesi Selatan. In this dynamic role, you will serve as the face of our company, building strong relationships with our valued customers and ensuring their satisfaction. Lippo Karawaci is committed to delivering exceptional experiences and creating lasting connections, and we are looking for a passionate and dedicated individual to join our team.

As a Customer Relations Officer (CRO), you will be responsible for managing customer inquiries, resolving complaints, and providing excellent service. You will work closely with our sales and marketing teams to ensure that our customers receive the best possible experience. This role offers a unique opportunity to grow within a reputable company and make a meaningful impact on our customers' lives.

If you are a customer service professional with a proven track record of delivering exceptional results, we invite you to apply for this exciting opportunity. Lippo Karawaci offers a competitive salary and benefits package, as well as a dynamic and supportive work environment. Join us and be part of a team that is dedicated to excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and complaints in a timely and professional manner.
• Build and maintain strong relationships with customers, both existing and potential.
• Provide excellent customer service and support to ensure customer satisfaction.
• Work closely with sales and marketing teams to deliver exceptional customer experiences.
• Monitor customer feedback and use it to improve our products and services.
• Assist in the development and implementation of customer service strategies and initiatives.
• Ensure compliance with company policies and procedures.
• Contribute to the team’s success by fostering a positive and collaborative work environment.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, customer relations, or a similar role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian.
• Proven track record of delivering exceptional customer service and satisfaction.

🛠️ Keahlian

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