Senior Operations Manager - Life Insurance

WNS · 📍 Remote - Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 30,000,000 - 45,000,000
We are seeking a highly skilled and experienced Senior Operations Manager to join our dynamic team in Bali, Indonesia. This remote position offers a competitive salary and the opportunity to work in a vibrant and international environment. The ideal candidate will have a strong background in life insurance operations and a proven track record of managing teams and processes effectively.

📋 Tanggung Jawab Pekerjaan

Oversee the day-to-day operations of the life insurance department, ensuring compliance with regulatory requirements and company policies.,Manage and mentor a team of operations staff, providing guidance and support to achieve departmental goals.,Develop and implement operational strategies to improve efficiency, productivity, and customer satisfaction.,Monitor and analyze operational performance metrics, identifying areas for improvement and implementing corrective actions.,Collaborate with cross-functional teams to ensure seamless integration of operations with other departments.,Stay up-to-date with industry trends and best practices, applying this knowledge to enhance operational processes.,Ensure the security and confidentiality of customer data, adhering to data protection regulations.,Participate in training and development programs for staff, fostering a culture of continuous learning and improvement.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Insurance, or a related field.,Minimum of 5 years of experience in life insurance operations, with a focus on remote work environments.,Strong knowledge of life insurance products, underwriting, and claims processes.,Proven experience in managing teams and driving operational excellence.,Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.,Proficiency in English, both written and spoken.,Familiarity with insurance regulatory requirements and compliance standards.,Experience with project management and process improvement methodologies.

🛠️ Keahlian

Operational managementTeam leadershipProcess improvementRegulatory complianceData analysisProject managementCustomer serviceTraining and development
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