Logistics (Customer Service Operations) Director
Join Gain City Group as a Logistics (Customer Service Operations) Director and lead our mission to deliver exceptional service and operational excellence in Bali. This pivotal role is designed for a strategic leader who thrives in dynamic environments, ensuring seamless operations and customer satisfaction. In this role, you will oversee a team of 20-30 employees, managing daily logistics operations using tools like SAP and JDE, and ensuring compliance with industry standards. Gain City Group is a leading player in the hospitality industry, known for its commitment to innovation and customer-centric approach. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, we offer a vibrant and challenging work environment.
As a Logistics (Customer Service Operations) Director, you will be responsible for optimizing logistics processes, improving operational efficiency, and ensuring timely delivery of services. You will work closely with cross-functional teams to develop and implement strategies that enhance customer experience and drive business growth. This role offers significant opportunities for career advancement and professional development, making it an ideal position for a seasoned professional looking to make a mark in the hospitality industry.
📋 Tanggung Jawab Pekerjaan
- Oversee and manage daily logistics operations, ensuring seamless service delivery.
- Lead a team of 20-30 employees, providing mentorship and guidance.
- Optimize logistics processes using tools like SAP and JDE.
- Ensure compliance with industry standards and regulations.
- Develop and implement strategies to improve operational efficiency.
- Work closely with cross-functional teams to enhance customer experience.
- Monitor and analyze performance metrics to identify areas for improvement.
- Drive business growth through innovative logistics solutions.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Logistics, Supply Chain Management, or related field.
- Minimum of 10 years of experience in logistics and customer service operations.
- Proven track record of leading high-performing teams.
- Strong knowledge of SAP and JDE systems.
- Certification in Lean Six Sigma or similar methodologies.
- Excellent communication and interpersonal skills.
- Proven ability to drive operational excellence and customer satisfaction.
- Strong strategic thinking and problem-solving skills.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang