Guest Executive Ambassador

Join SPS Global as a Guest Executive Ambassador and become the face of luxury hospitality in Bali’s most prestigious locations. This role offers a unique opportunity to deliver world-class service in a dynamic, high-end environment. Based in the heart of Bali’s vibrant hospitality scene, you’ll be responsible for ensuring every guest feels welcomed and pampered, setting the standard for exceptional service.

As a Guest Executive Ambassador at SPS Global, you’ll be the first point of contact for our discerning guests, providing them with a seamless and memorable experience. Your daily tasks will include greeting guests with a warm smile, addressing their needs promptly, and ensuring their stay is nothing short of extraordinary. With your exceptional interpersonal skills and a deep understanding of luxury hospitality, you’ll play a pivotal role in enhancing our guests' satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm, professional demeanor, ensuring they feel valued and appreciated.
• Provide exceptional customer service by addressing guest inquiries and concerns promptly and efficiently.
• Assist with check-in and check-out processes, ensuring a smooth and seamless experience for our guests.
• Promote and uphold the highest standards of hospitality, setting the tone for a positive guest experience.
• Collaborate with the hotel staff to ensure that all guest needs are met and exceeded.
• Maintain a clean and well-presented guest area, contributing to the overall ambiance of the hotel.
• Act as a liaison between guests and hotel management, providing feedback and suggestions for improvement.
• Participate in team meetings and training sessions to stay updated on hotel policies and procedures.

🎓 Kualifikasi & Syarat

• At least 2 years of experience in a similar role within the hospitality industry.
• A degree in Hospitality Management, Hotel Management, or a related field is preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with luxury hospitality standards and practices.
• Ability to work well under pressure and meet tight deadlines.
• Passion for delivering exceptional guest experiences and a commitment to excellence.

🛠️ Keahlian

Lowongan Terkait